PREORDER

A buyer started a purchase and its reservation expired before the payment was completed. Use it to follow up abandoned carts. It must be enabled for your entity: contact support to activate it.

Header

ob-event: PREORDER

Subscribe with

PREORDER_ABANDONED

Sent to

The entity that owns the sales channel of the order.

Personal data

This payload contains the buyer's personal data. Store and process it according to your data protection obligations, and respect allow_commercial_mailing before sending any marketing communication.

Actions

ABANDONED

The reservation expired without being paid.

Payload

eventstring

Always PREORDER.

actionstring

Always ABANDONED.

codestring

Code of the abandoned order.

emailstring

Buyer's email.

namestring

When knownBuyer's first name.

surnamestring

When knownBuyer's last name.

session_idsinteger[]

Sessions the buyer was purchasing.

allow_commercial_mailingboolean

When knownWhether the buyer accepted commercial communications.

ob-action: ABANDONED

{
  "event" : "PREORDER",
  "action" : "ABANDONED",
  "name" : "Ana",
  "surname" : "García",
  "email" : "ana@example.com",
  "code" : "0017AB3XK9",
  "session_ids" : [ 2408895, 2408896 ],
  "allow_commercial_mailing" : true
}